Customer care? How ironic lol more like give the customer attitude and make their experience unbearable

I am extremely disappointed I. the customer care service. After holding 15 minutes, I spoke to an agent called Lena who spoke to me in a condescending way and then she said she was going to put me on hold and what did she do? She sent me to the survey and the line got out. Extremely pathetic attitude and she had all my details but did not call me back.

I called again and waited 15 minutes before sneaking to Felicia and she tells me that my status must be on current and not settled in order for me to be helped and when I was transferred to the account department, they advised that she gave me the incorrect information.

I called again and waited another 15 minutes and asked to speak to a manager but according to the agent, everyone was in a meeting and he will call me back and still have not called. This is the most pathetic service I have ever received and will definitely hello peter them.