JB
Jackie B
1 reviews | Active since Oct 2015
08 Jun 2021, 10:19
Customer Care
I have been trying to downgrade my plan for weeks. I have called the customer care line to no avail. The self help options don't work and the service bot is unable to help me either. Customer care... rather customer no care!!
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Vodacom's replyOfficial
08 Jun 2021, 10:50Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Jun 2021, 10:50
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team