Customer Care e-mail non responsive

<p>Hi, </p> <p> </p> <p>I logged a dispute concerning a migration fee issue. That was sorted with great assistance. However I have questions regarding fees etc. but the e-mail I am sending it to is non-responsive. I spoke normal customer care and they said this e-mail ********** is a different department and they do t have contact with them. I do not have a direct line to the person that assisted me "Faiek Mohamed" please can someone from this department contact me urgently!! As this is the only way they can communicate with me.</p> <p> </p> <p>Thank You</p>