Customer Care don't respect or accept NO vir an answer!!!

I upgraded my one contract with Vodacom Customer Care, what an absolute pleasure and help.

When we started with the second contract, it was an absolute nightmare! The first consultant asked so many questions, that no one else did before. Even give me a summary of the POPI act. When asking for someone else or a manager, she simply ignores it, that I had to put the phone down.

I phoned in again, because you have to cancel at the customer care. This consultant simply refused to accept no for an answer and kept telling me that if I only would trust him! THIS IS NOT A MATTER OF TRUST, IT IS A MATTER OF CHOICE!!! The call took longer than 16 minutes! The best of all is, now it is not yet processed.

Simply one big, long nightmare!