Customer care don't care

Impossible to contact Vodacom via telephone, keep pressing menu buttons and when I eventually get to press the one to speak to an operator, the automated voice just chats away, no one physically answers the phone. I have two queries and would appreciate if a senior person from upgrades or accounts can contact me. How I lasted with Vodacom since 1999, 26 years, is on me, its just always some sort of headache when trying to speak to someone that can assist and also can assist first time without transferring me to several different people