AM
Andre M
1 reviews | Active since Mar 2009
17 Mar 2025, 12:46
Customer Care / Don't Care?
Attempting to get help is a nightmare. I received an SMS stating that my account is soft locked and to call 082111. Making the call you are informed the number doesn't exist. Attempting a chat with an actual agent, who refers you to 082135,which is just another chat bot. How can it be this difficult to remove a soft lock?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
17 Mar 2025, 13:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Mar 2025, 13:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AM
Andre M's updateReviewer Update
21 Mar 2025, 11:2221 March, still no contact from Vodacom. Go figure.
AM
Andre M's update21 Mar 2025, 11:22
Reviewer Update
21 March, still no contact from Vodacom. Go figure.