Customer Care dismal service

Item: Vodacom
Rating: 1
Author: Carla T

The worst customer service ever! I have been trying to cancel a contract since May- and it still has not been cancelled. I have been charged for 6 months- when I don't not even have the phone and the sim card never even activated! There customer care department is pitiful!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Oct 2020, 09:02

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply02 Oct 2020, 09:02

Official

Carla T's updateReviewer Update

02 Nov 2020, 09:21

Hi Vodacom,

Now I am trying to find out when my refund will be made, as it has been longer than 14 working days.
Regret the moment I changed to Vodacom from my previous provider. Will never recommend you to anyone!

Carla T's update02 Nov 2020, 09:21

Reviewer Update