customer care disinterested

Must be great to work for Vodacom, regardless of what you do as an employee, your customer pays the price. I had to update banking details for my payment to go through, but the debit order they said they would do was not done. Result - my line gets suspended. Customer care are less than useless. I asked for the chief officer of customer operations email address and was given a generic ceo address from which I received a generic email. Needless to say, I still have no line despite having paid the outstanding amount by eft. So much for about 17 years of loyalty to this company.