customer 'care' couldn't give a rats ****

My mother has been trying to redeem her talking points for a while now. we've been to a few stores, none of whom are willing to assist, the Westgate branches were particularly difficult to deal with, sending us back and forth between the two branches, both saying "ask the other branch" over and over. She has over 2000 talking points, and wants to redeem it for a phone worth 2000 talking points. No store has been willing to help, customer care said "it's not our problem, take it up with the store" and refused to offer any advice as to how we could go about it.

Personally, i've moved my service to MTN because of this exact reason, but my mother somehow believes that vodacom will actually one day honor their word on anything they offer (you know, instead of weaseling their way out of it by making you jump through flaming hoops and pledging your first born son to the sun god, as they've always done for me).

moral of the story: never trust Vodacom. Their "customer care" line doesn't care, their stores don't care, they just want your money and couldn't be ****d about you in the slightest.