Customer Care Complaint

I have send an email on the 31/12/2018 to cancel the laptop insurance that is on the account. This should have been cancelled 2 years ago when I upgraded from the tablet to a phone. On numerous occasion I have requested for the insurance to be cancelled as I have my own insurance and that I previously had an issue with the insurance that Vodacom sells on your upgrade.

I rep**** the same day to the email from Vodacom Customer Care Reply - Authentication Response. And again I got an account last week with the insurance on it again.

I want this cancelled and refunded for Januarie 2019.