Customer care can't resolve issue.

A migration cost was levied against me without me authorising any migration. I phoned customer care to resolve this and was sent from the one division to the next with no solution. I received a sms stating that credit has been processed, but nothing received.<br> <br> I phoned customer care every month with the same transfer between divisions even speaking to a supervisor. I got nowhere and am no closer getting my money back.<br> <br> At this point I'm disappointed and considering the consumer act to resolve this.