Customer Care Call Centre - A Waste Of Time

This is one of several complaints that I will be posting. Firstly, when sending an e-mail to Customer Care, an automated response comes asking with several security questions for verification purposes. When one replies, another automated response is received, and surprise, once again with the same security questions for verification. I have since learned that these e-mails go through to Vodacom "Back Office"and never get actioned! What is the point then of sending e-mails. They never get forwarded to the department/division concerned, e.g. data queries, billings, etc.. Ultimately, one is forced to phone the Call Centre, go through endless "press this or press that", listening to annoying music, and when one is not disconnected (after a lengthy wait), gets transferred to different people and departments.