DT
Dane T

1 reviews | Active since Jan 2012

25 Oct 2024, 18:09

********** Customer Care

********** customer support!! Took out one of their home internet packages. While it was initially fine, the speed recently has dropped off to zero. The phones with a Vodacom sim also showing zero speed. I’ve called in and logged service request after service request for a network issue in the area.

I get no feedback, have to keep calling in and when I finally manage to speak to anyone all they can tell me is it’s “In Process” so now we sit with internet that is USELESS but we expected to still pay for it. Complete Joke!

Will never support Vodacom in the future…

0
Replies (1)
Vodacom
Vodacom's reply27 Oct 2024, 13:32
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team