1 reviews | Active since Jul 2017
Customer care at Vodacom
<p>I have an existing cell phone account with Vodacom. In February and March 2017 it was noted that an additional cell phone contract had been added to my account. I requested that Vodacom commence an investigation into this matter to determine how this contract came to be allocated against my account, with what authority, by whom and for whose benefit. From my initial report in March 2017, I have received no feedback regarding my complaint. I have sent numerous emails and all I receive are replies that I will be contacted but no-one does.</p> <p>I am truely annoyed now, and trust that someone senior at Vodacom sees this and responds here so that I can have this matter resolved.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that feedback has been emailed to you.
Regards
Dc
Good Day
Kindly note that feedback has been emailed to you.
Regards
Dc
I did indeed receive feedback in the form of an email and for that my appreciation.
The matter was escalated for further investigation. My concern remains that I understood that this was what was supposed to have happened when first this matter was reported. Effectively, the process is no further now than when reported months ago. This has been going on since March 2017.
Since the email of 5 July 2017, I have received no further feedback. Had the investigation been carried out months ago as it should have been, this matter would have been finalized long ago.
I need to know where matters are.
I did indeed receive feedback in the form of an email and for that my appreciation.
The matter was escalated for further investigation. My concern remains that I understood that this was what was supposed to have happened when first this matter was reported. Effectively, the process is no further now than when reported months ago. This has been going on since March 2017.
Since the email of 5 July 2017, I have received no further feedback. Had the investigation been carried out months ago as it should have been, this matter would have been finalized long ago.
I need to know where matters are.