Customer Care

<p>23 June 2017 my mother and I visited Vodacom Chatz. We replaced my mother's Samsung S7 Edge's screen protector with a new silver one for R500</p> <p> </p> <p>I have 4 contracts with Vodacom, my mother is using one of them.</p> <p> </p> <p>The guy at the shop helped us "stick" on the new screen protector.</p> <p> </p> <p>After about an hour or less the screen started lifting at the bottom. The following day I went back to the Vodacom Chatz shop for assistance. Because at this point the phone is useless as we can't type.</p> <p> </p> <p>The guy then called the manager, she then said it is supposed to make that "clicking" sound..... really? it is a touch screen, I KNOW it is supposed to stick to the screen! So she removed it and reapp**** it. And off course, it lifted again.</p> <p> </p> <p>I want back AGAIN, but on that day there was a lot of Vodacom managers discussing the revamp of the store, so they heard me talk to the guy about this screen protector and said that it must be replaced.</p> <p> </p> <p>The managers said to the guy and his manager to replace the screen protector, they then said they don't have the silver one in stock, they will order it. The next week I went back and still they haven't ordered it. They have my number and they are able to contact me. I am fed up, my mother's phone has no protection over the screen now and nobody at the shop will help.</p> <p> </p> <p>I called them 06/07/2017 and they said the manager is busy... took a message and never called back.</p> <p> </p> <p>PLEASE, can someone sort out the service? I am not going to waste any more time going back and begging them to do what they are supposed to do.</p> <p> </p> <p>It can't take that long to order a new screen protector.</p> <p> </p>