Customer care ?????

<p>I have been a customer of Vodacom for a long time..due to the circumstances that have arose with my situation I find myself to not continue services with Vodacom.In November 2016 I had handed my phone in at the VODACOM SHOP GATEWAY STORE no G278.Fault on phone was due to the camera wasn’t working, They said that if they had to send it for repairs it would take 21 working days.I was fine would that I didn’t mind the wait.Unfortunately for me nobody cares about customers these days.It cost me around -+R400 in airtime just phoning around to find out what’s going on with the device,yet I get bull****ted Right up until now it’s the <a style="font-size: 15.531pt; line-height: 140%;" href="calendar:T2:09/02/2017">09/02/2017</a>.I have numerous problems with this device, this device is on contract yet I spent most of the time without a phone..Initial Fault was only the camera when I received my phone on the <a style="font-size: 15.531pt; line-height: 140%;" href="calendar:T2:20/12/2016">20/12/2016</a> screen had a small crack which wasn’t there in the first place.When I told the person who I had received my phone that if I had to take it out of the store now and use it</p> <p class="MsoNormal" style="font-size: 15.531pt; line-height: 140%;"> </p> <p class="MsoNormal"> and if the screen splits more it would have became my fault. He then said no its fine he will send it to get repaired.so after the <span style="font-size: 15.531pt; line-height: 140%;">20</span><sup style="line-height: 140%; font-size: 15.531pt;">th </sup><span style="font-size: 15.531pt; line-height: 140%;">December 2016 up until present I still haven’t received my phone..</span>I have spoken to numerous people it’s like I worked for <strong style="font-size: 15.531pt; line-height: 140%;">VODACOM,</strong> I was getting in contact with people.</p> <p class="MsoNormal" style="font-size: 15.531pt; line-height: 140%;"> </p> <p class="MsoNormal" style="font-size: 15.531pt; line-height: 140%;">I have been **** to on numerous occasion by staff of <strong style="font-size: 15.531pt; line-height: 140%;">VODACOM that the phone has gone in for repairs </strong></p> <p class="MsoNormal"><strong style="font-size: 15.531pt; line-height: 140%;">But was still at the store, then eventually they send it to the VODACOM repair store in umhlanga stays there</strong></p> <p class="MsoNormal"><strong style="font-size: 15.531pt; line-height: 140%;">For I don’t know how long they send it back to the Gateway store <span style="color: red; font-size: 15.531pt; line-height: 140%;">NOT REPAIRED </span><span style="color: black; font-size: 15.531pt; line-height: 140%;">this is how Vodacom conducts they service,</span></strong></p> <p class="MsoNormal"><strong><span style="color: black; font-size: 15.531pt; line-height: 140%;">So called service provider that Vodacom is pathetic.</span></strong></p> <p class="MsoNormal"><strong><span style="color: black; font-size: 15.531pt; line-height: 140%;">Phone gets to the gateway store and stays there, from that time it’s there no one contacts me.</span></strong><strong><span style="color: black; font-size: 15.531pt; line-height: 140%;">I have to get in contact, still puts me on hold then explains what’s going on with the phone,</span></strong></p> <p class="MsoNormal"><strong><span style="color: black; font-size: 15.531pt; line-height: 140%;">In this time and process nothing has been done...I Recently contacted the call centre,</span></strong></p> <p class="MsoNormal"><strong><span style="color: black; font-size: 15.531pt; line-height: 140%;">they told me that the repair centre tried calling me on the 1<sup style="font-size: 15.531pt; line-height: 140%;">st</sup> and 4<sup style="font-size: 15.531pt; line-height: 140%;">th</sup> of February why because they still never fix it but sent it back to the gateway store. </span></strong></p>