RS
Rayhaan S

1 reviews | Active since Nov 2016

16 Nov 2016, 12:27

Customer Care

<p>The customer care line does not work properly. Spent an hour on the phone and no one was able to assist. they keep passing on to another department. was told to speak to accounts department but get transeferred to customer care and collections. was transferred to 6 different departments. query is still not solved and still cant get a hold of accounts department.</p>

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Replies (1)
Vodacom
Vodacom's reply16 Nov 2016, 14:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team