CM
Chris M

1 reviews | Active since Jan 2010

24 Jun 2016, 07:50

Customer Care?

<p>I phoned customer care this morning. Well, after 18 minutes having to listen to the same recording over, and over, and over ... I decided to end the call. Is this the new level of service, even from our big corporates? No service?</p>

0
Replies (5)
Vodacom
Vodacom's reply24 Jun 2016, 08:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

CM
Chris M's update24 Jun 2016, 08:51
Reviewer Update

Roses will bloom "in due course." Eggs will hatch “in due course.” Is the concept of time in any way important to Vodacom?

Vodacom
Vodacom's reply24 Jun 2016, 10:48
Official

Dear Mr Malan

We would like to apologise for the long wait in the queue.

As discussed, your network issue was escalated to the team who will contact you with feedback. Your reference number is EC-041C-2LRY8X.

Kind regards

Vodacom Website Team

Best regards,

CM
Chris M's update13 Jul 2016, 14:01
Reviewer Update

Do you have any further update for me herein?

CM
Chris M's update19 Jul 2016, 14:11
Reviewer Update

Do you have an update for me?