CUSTOMER CARE

It's Saturday evening, most of us at home relaxing, for Sebastian it's attending to queries. At 19h05 I send an email regarding an error message on my smartphone, 19h22 I missed his first call, 19h33 he calls back. The eagerness heard in his voice to assist me with my query, step by step and patiently helping me on. What's great about that, right? When one listens to someone's tone, especially in the service field, you can determine genuinely helpful or not... That's the difference, genuinely helpful Sebastian was. We can all learn from this, no matter what our profession, no matter our working hours... Lets do it with the passion we've started off with because passionate about his work he is. Keep it up. What you put out into the Universe, you will receive. Thank you for restoring my faith in Customer Service!!!