customer care

Vodacom has softlock led my account because apparently I have exceeded my credit limit...BUT I HAVEN'T... I can't get through to accounts because my account isn't in arears and it's a top up account... They added my July insurance amount to my Aug balance with now because of that is a total of R1148. I think that the people at vodacom should go and ask back their school fees seeing that they can do the maths... my credit limit is R1500, work out the difference then tell me where have I exceeded my credit limit... o wait it's because they have added my sept acc balance to Aug so it equals over R2000 that's my my credit limit is ecceded because of my sept account now they want me to pay for Aug up front... I am cancelling my insurance with vodacom and I WILL NOT pay for the insurance from July to date...I am deeply dissapointed...I'm on honeymoon and now I'm waiting my honeymoon time trying to sort out this ****!!!! My next step will be cancelling my account