*********** customer care

I am without fiber for now 6days. Despite explaining that i work from home and is totally dependent on the fiber, the vodacom customer care dont seem to understand the urgency. The first consultant on friday assured me that it is a general fiber issue from zoom . And that i shouldn't do anything. The next day after calling again we established that zoom had for some unknown reason disconnected me. I pay about R1000 religiously for 100mb/s line. My account is up to date infact i pay extra and its sitting on a minus figure. But vodacom still hasn't resolved the issue. Today, on day 6 i try cancelling and is told that it is a general issue in the area and i shouldn't worry. I called her out on her lie then she says i should be patient because a ticket is opened and someone will contact me. So at this point i cannot even cancel . Yet i am obviously required to pay my bill at the end of the month for no services provided.