DP
Dave P
1 reviews | Active since Dec 2009
12 Oct 2018, 09:03
Customer Care???
After no response from "CustomerCare" I log a HelloPeter review on 1 Oct. Almost immediately get a call and basically get told that the CustomerCare e-mail address is ineffective. Promise made that my query will be forwarded to the Quality Dept. Generic response posted on HelloPeter. No further contact. Looks like Vodacom consider the matter closed.
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Replies (2)
Vodacom's replyOfficial
12 Oct 2018, 12:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Oct 2018, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Oct 2018, 13:27Dear Dave,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. We have responded to your query via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. We have responded to your query via email. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply15 Oct 2018, 13:27
Official
Dear Dave,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. We have responded to your query via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. We have responded to your query via email. Regards Consumer Website Team(SA)
Best regards,