mS
martin S
1 reviews | Active since Jun 2011
31 Aug 2021, 17:24
customer "care"
New contract, but they want to debit R2000 a month instead of the agreed contract price of R259. Phone "customer care" and get told its an error and someone will contact us the next morning...doesn't happen. Phoned again today and after multiple attempts where someone answers and basically leaves the phone, leaving us to listen to OTHER vodacom customer care employees laughing in background at clients on other end, we finally spoke to someone..they told us the debicheck is done by after-sales...guess what after sales told us? its done by vodacom online. noone can help us...
Well done vodacom, you've lost a sale before it began.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
31 Aug 2021, 22:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Aug 2021, 22:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
31 Aug 2021, 22:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Aug 2021, 22:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
mS
martin S's updateReviewer Update
03 Sept 2021, 09:39Just cancel the contract. While the after-sales assistant said she was going to do that, she did also hang up on us midway, so unsure if that will happen. So we are requesting a cancellation please. shouldnt be difficult as it hasnt started yet.
mS
martin S's update03 Sept 2021, 09:39
Reviewer Update
Just cancel the contract. While the after-sales assistant said she was going to do that, she did also hang up on us midway, so unsure if that will happen. So we are requesting a cancellation please. shouldnt be difficult as it hasnt started yet.
mS
martin S's updateReviewer Update
22 Sept 2021, 11:46Wow, can't even do that. Turns out the courier just contacted to say parcel has arrived from Vodacom. Now at this point is it even considered theft if we accept, seeing as I have audio logs of us requesting cancellation, I have requested cancellation above and we denied vodacoms debit order request. If you want to just GIVE us a phone at this point...i'm gonna take it. I have not signed a contract so I owe you nothing
mS
martin S's update22 Sept 2021, 11:46
Reviewer Update
Wow, can't even do that. Turns out the courier just contacted to say parcel has arrived from Vodacom. Now at this point is it even considered theft if we accept, seeing as I have audio logs of us requesting cancellation, I have requested cancellation above and we denied vodacoms debit order request. If you want to just GIVE us a phone at this point...i'm gonna take it. I have not signed a contract so I owe you nothing