Customer and Account Services : Unacceptable

<p>In short ..... having changed my banking details as per the letter request, phone to find out whether it has been changed as I did not see it go off my credit card account, holding on for 35 MINUTES, to be told rudely but my account is in arrears and that Vodacom do not accept credit card deductions any more - why the hell did they then send me a letter asking to change my credit card details ..... and that they will now deduct my in arrears amount at the end of the month .... resulting in double the amount. Seriously? Why on earth would I want to stay with Vodacom? The service I received at Autopage was a zillion time better. Can Vodacom not handle the amount of Clients they received from Autopage? Totally unacceptable. Vodacom should take responsibility for their errors and cover the cost incurred by paying the in arrears amount :-(</p>