1 reviews | Active since Jul 2015
Crying with Vodacom towards end of contract
I regret joining Vodacom anytime contract. One month i ran out of bundles and went over the bundle rate towards the end of the contract. After i call the customer services to negotiate the payment arrangements and then be advised to move to top up on the month 20 for the contract. Then i asked if this will further increase some charges on the contract, the lady told me no and now my contract is increase from R 339.00 to R579.00 per month.<br> <br> Who can accept paying more which is fixed while the contract is about to end. Am so ****ed and angry with Vodacom, i don't want any upgrade or any contract. i will just wait for a contract to end in October and move away from Vodacom.<br> <br> Am now facing financial pain from Vodacom contract. I think they are better with prepaid. <br> <br> They have lots of call agents from different places and they know each other. I record a name for an agent and when i call in for feedback because i was expecting feedback or call back, i cannot find the person, who assisted my previous, i have to explain the problem now and again to different agents. I have logged several calls and they get closed without solution or feedback to me.<br> <br> My Alternative number ***
Thank you for raising your complaint with our team.
A senior consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Thank you for raising your complaint with our team.
A senior consultant will be in touch with you soonest.
Regards,
Consumer Website Team
