Cry for Help please

Good morning all,

This was more of a cry for help than that of a bad review, but is turning ugly fast!

I app**** for a handset online and was very grateful to be approved, then RAM came to drop the handset and fair enough, my fault my temp ID had expired. But this is where I start getting a little worked up. Vodacom send you a confirmation mail stating should you have any problems or queries please call the customer care number 082135. I have spent roughly R200 trying to get someone other than a voice automated response! Then I thought well let me show interest in a contract again they seemed to call quick enough last time, and surely they did. First call as I answered call agent dripped the call, second call lady said she would call back, third call still waiting.

Defeated I went to apply for a new ID and even paid the extra again for a new Temp. In events beyond my control my vehicle was broken into and my new temp ******... It was starting to get frustrating...

This is where I thought RAM would help, the second time RAM came to drop the parcel explained my situation to the superviser at the east London hub and the driver said don't worry if he gets involved problem solved you will get your device tomorrow, this now approx a week ago. Yesterday RAM pitched again and with the thought in mind everything was arranged all of a sudden nobody at the Hub remembers my phone call and they can't help me even though I have a case number and the expired ID's. Which for was strange as FNB delivered my new bank cards with the very same info I tried to use with the courier company.

What it boils down to is that last week I must have called RAM four times in a single day to arrange the ID ISSUE and give them a new contact number which they seem to have receive that as they called me on it yesterday.

The cherry on this cake of disaster is Vodacom have debited me for a contract I do not have!!! How is that possible, I never signed for any parcel from RAM...

Can we just get to a conclusion please, I an tired of getting excited and then being let down because I can't get hold of the mobile carrier and the courier company and I are quite obviously misunderstanding each other or I am having imaginary conversations with people who work or don't work for them.

Please help I really need this device, since the theft of the goods from my vehicle I am using a friends phone and financially I just can't at this point afford to purchase a new handset or do the department of home affairs as there was so much more I needed to replace in order to gainfully keep my employment. Thank you