Crossed line endless issues.

Item: Vodacom
Rating: 1
Author: Clifford W

My line is crossed with someone else. I get calls everyday asking about this person. I get their details with regard to sars and much more. I have had this number for 4 years and 6 months. Only started happening last 14 months. I cannot number change since all my clients know this number as my work contact details. It would cost a fortune to change business cards and much more also the hassle included.

I'm worried my details with regards to this number are being shared with another person. If I lose money from my bank account, are vodacom going to replace it???

Helpful (0)

Replies (2)

Vodacom's replyOfficial

15 Oct 2024, 07:51

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply15 Oct 2024, 07:51

Official

Best regards,

Vodacom's replyOfficial

18 Oct 2024, 13:56

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted by Veliswa and feedback provided. Regards Consumer Website Team

Best regards,

Vodacom's reply18 Oct 2024, 13:56

Official

Best regards,

Crossed line endless issues.

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