1 reviews | Active since Feb 2017

01 Feb 2017, 10:27

******, who need to be sued.

<p>I took out a contract with Vodacom in 2015 and it has been an endless nightmare since then. Not only do they *******ly deduct money from my account which i did not agree to, they also block my number some months despite the fact that i have not missed a payment. Now when i am finally fed up with their shenanigans they refuse to cancel my contract with them, The excuse has been an offline system, or a debit order period that doesnt allow for them to print cancellation qoutes or simply just cutting me off without giving me cancellation. Honestly the amount of money i have lost from this useless network I am not able to take it anymore. I need to get out of this contract and they just wont let me, despite the fact that i have paid them every month, they even take extra on some months despite the fact that i have a fixed package with them.</p>

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Replies (1)
Vodacom
Vodacom's reply01 Feb 2017, 11:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team