FM
Fumani M

1 reviews | Active since Jul 2019

02 Jul 2019, 01:46

******.. They make you sign for 24 months but you'll pay for 25 months

I took a cellphone contact with vodacom in August 2017, I called to today ti give in a 30 days notice for them to cancel my contract at the end of this month as this is the 24th month. Only to be told that I can only cancel my contract at the end of August 2019.. I signed up for a 24 months contract, How does vodacom justify the 25th month as my first payment was in August 2017.. From August 2017 to August 2019, that is 25 months

0
Replies (1)
Vodacom
Vodacom's reply02 Jul 2019, 08:11
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team