TR
Thembi R

1 reviews | Active since Sept 2017

21 Jun 2022, 00:45

******

I was misled into believing that I was an elite client by vodacom.An agent offered me a package which she assured to be lss than what am paying only to find that it is an additional contract. I was due to pay R 633 and I have just been billed R 877 for this month to my surprise. I asked for that line to be canceled and have not even activated and I only received it last week Friday but it had been added to my dismay. I am going to reverse that debit as I feel de*****ed by vodacom.The consultant promised me a reduced premium of R 593 as of July 2022, but now am being charged way more than what I normally Clearly you lack honesty and integrity as the FAIS act dictates. Is this the gratitude I get for a loyal customer for more than a decade.

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Replies (1)
Vodacom
Vodacom's reply21 Jun 2022, 08:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team