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sibongile Z

1 reviews | Active since Oct 2015

21 Jul 2017, 15:18

****** and incomptent service

<p>Vodacom is the worst network, i am charged incorrectly but no one can assist me as their department is not working. went to the store in Festival mall and the lady, who was very rude, told me straight they cant help me. so if the 1 accounts number is not working the whole clientele cant be assisted? no wonder people leave this network. i cancelled my contract but i am still charged because, according to them, my contract has months before completion. i asked what the point of settling the contract and paying settlement fees she couldnt answer me. after i was on the phone for an hour and half with customer services. this company is full of lies and ****s</p>

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Replies (2)
Vodacom
Vodacom's reply21 Jul 2017, 15:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Jul 2017, 12:35
Official

Dear Sibongile,

As discussed, this matter has been resolved.

Have a pleasant day further!

Regards,

RJ