LT
Lishen T

1 reviews | Active since Feb 2010

02 May 2020, 09:53

******

I took my fibre from Vodacom on the 25th of March 2020, when I took up the fibre I was promised that my line speed was going to be doubled till the 17th of July 2020 cause there is a special that started on 17th of March 2020. Till date I have not got the special. I've been calling Vodacom continuously, at the beginning I was kept being told to contact Link Africa. I contacted Link Africa on many Occasions and was told that the line speed has doubled from their side, it's now Vodacom that has to double from Vodacoms side. This is rather irritating cause I took the contact with Vodacom and not Link Africa. Till date my line speed has not been doubled and Vodacom doesn't care.

0
Replies (2)
Vodacom
Vodacom's reply03 May 2020, 16:47
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team
LT
Lishen T's update08 May 2020, 10:26
Reviewer Update
Till date no contact. Extremely pathetic service