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I have a contract with vodacom which I took years ago, now this year is expiring. On the 27th of November 2022 I called vodacom to enquire when is my contract expiring and the lady I spoke to told me it expires in March so I must call a month before cause the cancelation usually take a month so I must call back to cancel in February 2023. On the 8th of February I called to cancel only to be told by the agent that my contract has been upgraded. I asked how cause I never asked for any upgrade let alone authorize it. He said he will escalate my query for the upgrade to be reversed and it will take atleast 72hours which is Monday the 13th 2023, he said I will get a call or a message confirming the reversal. Yesterday was the 13th of February 2023, I did not get any messages nor received any call from vodacom. Today the 14th of February 2023 I decided to call to enquire about the cancelation only to be told by the agent (who said she's putting me through to the same guy I spoke to last week, I waited until the call ended itself without anyone answering on the other side). Now am I suppose to keep paying for the contract which I wanted to cancel but was upgraded without me agreeing to the upgrade??