***** ,bad service and empty promises

i am still waiting for you vodacom to cancel the debit order because i did call Monday to cancel it and m still waiting for sms confirmation because now you telling me now that you will deduct on the 3rd but our agreement is that you will change it to be a cash payer , i did speak to a consultant yesterday asking her about a R100 fee but she just drop the phone in my ear and no one can explain exactly this R100 fee that you are charging when the debit order bounce every consultant is running away when m asking about this R100 and i need you guys to send my copy of the contract, and it seems you don't want to help me to solve this problem, and its been 6 months now contacting you , the number is ********** 916 .