CRM Refuses to provide information or proof

The CRM department of Tygervalley Vodashop refuses to provide answers or feedback regarding the repair of my handset. They also refuse to give me details of a manager or any person in a higher position in order to facilitate my query.<br> <br> It has now been 4 weeks since they received my phone and not a single person has returned a call or attempted to escalate my request in order to provide answers.<br> I have posted this complaint on hellopeter and the web response team also gave me the \We will get back to you"response. I have not received any feedback at all<br> My Job number is ***1<br> <br> Vodashop Paarl also refuses any help as they are just a franchise. I contracted with them and now they can not assist"""