1 reviews | Active since Jun 2016
********* WORK AT VODACOM
<p>Some random person phoned in to Vodacom's Call Centre, used my details (don't know where they got it from) and upgraded my data contract to a Flexi 200. This person also ordered a Samsung Galaxy Gold (nogal) phone which the Call Centre Agent AUTHORISED and organised a courier for delivery....So my contract changed overnight from R159 p/month to R559 p/month. A ***** case has been opened (S3-GUI76-6ZL4 ***) after i've sent an affidavit. I understand ***** cases takes a while, but all i asked for Vodacom was to change my contract back to the 3Gig Data Contract, and they STILL HAVE NOT DONE IT !.. I have reversed my June debit order, and i will do it again in July until this is fix. TERRIBLE TERRIBLE SERVICE !!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note***
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note***
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
