HV
HB V

1 reviews | Active since Jun 2016

10 Jun 2016, 06:09

********* WORK AT VODACOM

<p>Some random person phoned in to Vodacom's Call Centre, used my details (don't know where they got it from) and upgraded my data contract to a Flexi 200. This person also ordered a Samsung Galaxy Gold (nogal) phone which the Call Centre Agent AUTHORISED and organised a courier for delivery....So my contract changed overnight from R159 p/month to R559 p/month. A ***** case has been opened (S3-GUI76-6ZL4 ***) after i've sent an affidavit. I understand ***** cases takes a while, but all i asked for Vodacom was to change my contract back to the 3Gig Data Contract, and they STILL HAVE NOT DONE IT !.. I have reversed my June debit order, and i will do it again in July until this is fix. TERRIBLE TERRIBLE SERVICE !!</p>

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Replies (1)
Vodacom
Vodacom's reply10 Jun 2016, 06:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note***

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team