********* billing me for things I don't want or use

Item: Vodacom
Rating: 1
Author: Justine R

Why are you adding over R800 to my account for something I didn't want or use? To my surprise I now have a 20gig once off for DECEMBER for a sim that wasn't even in a phone... Now in January I see the ********** activities going on through my account statement. This matter better be resolved!!! Because I am not going to pay for something I didn't want or use.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

11 Jan 2021, 08:27

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply11 Jan 2021, 08:27

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Justine R's updateReviewer Update

12 Jan 2021, 14:32

Thank you to the consultant that handled this matter. It has been resolved swiftly... Take note of your capable staff vodacom ????????????????

Justine R's update12 Jan 2021, 14:32

Reviewer Update

Thank you to the consultant that handled this matter. It has been resolved swiftly... Take note of your capable staff vodacom ????????????????