MB
Mitesh B

1 reviews | Active since Mar 2010

09 May 2018, 08:34

*********

I'm really disappointed with your pathetic service, i received a call from your contact centre, stating that a credit would be passed on my account for "Vodacom's" incorrect billing on last months statement for my fibre line. This month my account has been debited and you have not passed the credit. You bill us incorrectly in the first place then have the nerve to keep our money for an extra month and then still don't pass the credit and make us as clients continue phoning your useless contact centre. You guys are the best form of white collar *********. What gives you the right to keep clients money for an extra month after you bill them incorrectly.

0
Replies (2)
Vodacom
Vodacom's reply09 May 2018, 09:34
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

MB
Mitesh B's update14 May 2018, 10:29
Reviewer Update
I'm still waiting for someone to contact me and still waiting for my refund. Please don't bother sending me one of your generic replies. The previous query i lodged Joey from your fibre department advise she is in a meeting she will contact me back shortly that was a week ago.