cP
cat P
1 reviews | Active since Jan 2018
21 Oct 2019, 17:27
********ly ***********
They put up a tower in our town, and the technicians don't even know of its existence. We have an average of 2 days a week with ABSOLUTELY zero service. Totally ***********
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Oct 2019, 08:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Oct 2019, 08:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
cP
cat P's updateReviewer Update
23 Oct 2019, 15:56Please don't contact me. I keep telling all the technicians or general customer service people: IT IS NOT MY NUMBER THAT IS THE PROBLEM. THE ENTIRE TOWN OF GREYTON IN THE OVERBERG IS WITHOUT SERVICE ON AVERAGE 2 DAYS A WEEK. Just fix it. The whole town. JUST FIX IT
cP
cat P's update23 Oct 2019, 15:56
Reviewer Update
Please don't contact me. I keep telling all the technicians or general customer service people: IT IS NOT MY NUMBER THAT IS THE PROBLEM. THE ENTIRE TOWN OF GREYTON IN THE OVERBERG IS WITHOUT SERVICE ON AVERAGE 2 DAYS A WEEK. Just fix it. The whole town. JUST FIX IT
Vodacom's replyOfficial
04 Nov 2019, 12:12Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly note we unable to escalate your query to our Networks Department without proper information relating to your issue. You more than welcome to contact our Support Team on 082135 for any further assistance. Regards, Consumer Website Team
Best regards,
Vodacom's reply04 Nov 2019, 12:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly note we unable to escalate your query to our Networks Department without proper information relating to your issue. You more than welcome to contact our Support Team on 082135 for any further assistance. Regards, Consumer Website Team
Best regards,