******** Theft
<p>Vodacom decided to ***** money from my bank account, with an unauthorised debit. When I complain about it, they apologise for their 'mistake' and say I have to wait 7 days for them to investigate!!!! </p> <p>Then I have to deal with *********** rude "customer care consultants" who then decide to transfer me from one department to another in stead of their senior when I ask to speak to their senior!! Useless!!</p> <p>I will be opening up a case of theft at the SAPS tomorrow. This is unacceptable.</p> <p> </p> <p>Brendan</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
As per our telephonic discussion, this query has been resolved.
Regards,
Vodacom Consumer Website Team
Best regards,
As per our telephonic discussion, this query has been resolved.
Regards,
Vodacom Consumer Website Team
Best regards,
The resolution is that I STILL need to wait for my money bac**** For some reason only know to Vodacom, they cannot give you back your money immediately, however, if I owed them money, I would need to pay back immediately! The consultant who phoned me, Renzo, started off by saying it was a "system error", however after I told him a system doesn't add debits to my account on its own, he let slip that it was a human error( I need to take his word for it that it was unintentional). He also let it slip that this was done to thousands more accounts. So here's the situation. Vodacom "accidentally" debits between R3k and R10k from thousands of accounts (let's say R6k from 10000 accounts). That's about R60mil. They then wait for each client to notice the error and complain, before taking action, which according to the customer consultants, usually takes them 14 business days to rectify. So, who earns the interest on this money for half a month?? Is it really unintentional?? Has action been taken against the perpetrator? Has anything been done to prevent a recurrence??
Renzo advised that if I wanted to know how and why money was ****** from me, then I would have to open up a case at the police. Saying that the would not disclose the details to me...
So that is what I will be doing now. Going to open up a case so that it can be investigated...
By the way, I still have not received my money back, and have not even been given a reference number.... still useless!!!
The resolution is that I STILL need to wait for my money bac**** For some reason only know to Vodacom, they cannot give you back your money immediately, however, if I owed them money, I would need to pay back immediately! The consultant who phoned me, Renzo, started off by saying it was a "system error", however after I told him a system doesn't add debits to my account on its own, he let slip that it was a human error( I need to take his word for it that it was unintentional). He also let it slip that this was done to thousands more accounts. So here's the situation. Vodacom "accidentally" debits between R3k and R10k from thousands of accounts (let's say R6k from 10000 accounts). That's about R60mil. They then wait for each client to notice the error and complain, before taking action, which according to the customer consultants, usually takes them 14 business days to rectify. So, who earns the interest on this money for half a month?? Is it really unintentional?? Has action been taken against the perpetrator? Has anything been done to prevent a recurrence??
Renzo advised that if I wanted to know how and why money was ****** from me, then I would have to open up a case at the police. Saying that the would not disclose the details to me...
So that is what I will be doing now. Going to open up a case so that it can be investigated...
By the way, I still have not received my money back, and have not even been given a reference number.... still useless!!!