1 reviews | Active since Dec 2013

25 Mar 2023, 10:57

******** technician - *********

I am very angry where I am because I entrusted a technician that was in need of fibre tools after our conversation, he was busy with an installation - activation asset number/service ID L*** in Nina park Pretoria north , he said his name is Collen but when I check his name is Xavier Dother . He took the equipment with a PRIMI’s that he will send me the money because anyways they are doing an installation so to some extent it is traceable but since that day o have been calling him and he hasn’t been answering his phone and his actions are in tarnish of Vodacom and metro fibre with their partnership and clients , he is a skinny coloured guy . There are even cameras at the premises should there be a need to provide the footage . I am even willing to open a ******** case for this because I had that equipment imported from china so for him to do an escape with it like this when I was trying to help him for him to do his job better then he has another one coming , address where the installation was done can be provided if needed

0
Replies (2)
Vodacom
Vodacom's reply25 Mar 2023, 11:09
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
's update29 Jun 2023, 08:07
Reviewer Update
Good day , i have been engaging with foreverness projects under metro fibre but still my issue hasnt been resolved and they know the person that took my equipment , since i have been promised feedback to this date