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Marek R

1 reviews | Active since Jul 2011

10 May 2019, 15:02

******** cancellation terms on SIM only contract

Vodacom has quoted me R3450 cancellation penalty for a SIM only contract. I actually want to migrate to a better package with Vodacom and they won't allow me to move from SIM only to SIM and Phone Package without cancelling.

As per the Consumer Protection Act, 2008 any consumer shall be able to cancel a contract and the supplier may impose reasonable penalty or charge for any goods supp****, services provided or discounts granted to the consumer in contemplation of the agreement running for its intended fixed term.

I refute the fact that what has been quoted to me is reasonable penalty on a SIM only contract. How can I be expected to pay R3450 for prepaid package and then still not get that as airtime? There is no phone to pay off and following cancellation Vodacom will not have any service provided to me so what am I paying for?

Furthermore the discount I have received on this SIM only contract is only R40 per month which means in total I have received R200 worth of discount on airtime since being migrated to this package. How can Vodacom claim that R3450 penalty is fair and reasonable for R200 benefit they have provided me?

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Replies (3)
Vodacom
Vodacom's reply10 May 2019, 15:58
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
MR
Marek R's update11 May 2019, 07:38
Reviewer Update
Copying Vodacom's private reply, not sure what you are trying to hide? Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that one of our social media consultants contacted you with regards to your query. Please note that the feedback provided remains the same, as the amount quoted is the amount that should be paid in order to cancel your contract prematurely. Should you wish to continue with the premature cancellation, kindly follow the process stipulated on the premature cancellation quote. Regards
MR
Marek R's update11 May 2019, 07:40
Reviewer Update
The amount quoted is excessive and I am disputing the "reasonableness" of the charge. As I have already been told by your social media consultant the only thing I can apparently do is take it up with the Ombudmans? Great way to deal with issues.