TK
Thebeetsile K

1 reviews | Active since Jan 2021

11 Jan 2021, 18:42

******** Act by Vodacom

I have struggled for almost 4months (from Oct2020 to Jan2021) to cancel my expired contract with Vodacom and through their agents, Vodacom was determined to make me struggle and milk my money before they cancel my contract. The contract expired in Nov2018 however I continued to use it because I needed airtime.

I've made several calls with agents taking me from pillar to post. They promised cancelation but 3months later my contract is still active and they are ready to debit my account R730 again for January.

After many calls last week and today Monday, I've just received the cancelation confirmation this afternoon, but the company is not backing down but remains determined to make me pay for the contract for this month also. This is despite not even using their airtime.

This is ******** of Vodacom, pure Satanism if you ask me. This is equal to *****ing from customers. Vodacom will have to refund me for all the months I have struggled to cancel the expired contract.

ThebeDaddsKea

0
Replies (1)
Vodacom
Vodacom's reply12 Jan 2021, 07:15
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team