Crimanil esk act

I am due for an upgrade from the 10th of April.I phoned them and asked them to order me a phone and the still have not responded at all.Now they are telling me as soon as i get my new phone i have to pay my new phone and my old contract until it expires in September.They contacted me and notified my via sms that i am due for an upgrade and that i should upgrade but now they want me to pay for 2 phones,It's never been like this and i think it's very ******** of them to notify me to upgrade and then as soon as i take the new phone for them to let me pay for 2 contracts,and they did the same with my mother and now she has to pay for 2 contracts which is ridiculous,.i want this sorted as soon as possible.