Crickets 🦗 from Vodacom

I have contacted Vodacom three times this week and all three times they’ve said they’re escalating the matter to their manager and will get back to me … but on all three occasions… crickets 🦗 The matter relates to cancelling a SIMO (sim only) contract, a delicate matter for which they were rapped over the knuckles by the National Consumer Tribunal, upholding a finding by the National Consumer Commission that they are in violation of several sections of the Consumer Protection Act. All they need to do is advise what my early termination penalty will be… but this is the contentious part; according to the finding, they are to cease from charging customers the balance of the value of their contract and must instead charge a ‘reasonable’ fee to cancel the contract prematurely. (On the basis that you, obviously, can’t charge for airtime or data that a client hasn’t used… and that you will in any case sell to someone else. Obviously..) Have they learned anything after their court case? Clearly not!!! Do they have any intention of Treating Customers Fairly? Again, clearly not. Any chance they’ll get back to me in the foreseeable future? I’m not holding my breath. A big ‘haibo gogo’ to Vodacom … no longer a source of national pride but a suppurating source of deep national embarrassment.