CRESTA VODACOM SOLD ME A BROKEN PHONE WONT REPLACE

I went to the Vodacom store in cresta where i was sold an upgrade on my existing contract. this was great for me because my phone got ****** that morning and i was due to get a new device. i needed that device today because i do alot of my work on my cellphone as do many people in 2018!!! the agent promised that i would definately get a phone today and so i could rest easy.

when i got back to my office, i tried to power up the phone, it wouldnt start, put it in the charger, wouldnt start, so i packed it up and took it back to vodacom. They then tell me that there is a problem with the box and so the phone is going to go to apple. this i have no issue with. my probelm is with the fact that the store manager knows and agrees that this is a problem with the phone and that it is faulty but i still am not able to get a phone. i am now forced to wait until the tests on the phone are done. mean time i dont have a phone and so my work must stop until they figure out what they already know about the phone. The manger says he knows the phone is faulty but they couldnt replace the phone with another because of proceedure, which is total **** in my opinion because i am paying for this phone plus if they know the phone was faulty, why do i have to wait for testing!! nobody buys an iphone x and breaks it in 3mins. sometimes business has to remember thier clients are humans with things to do and being told "its procedure" is not customer service, nor does it keep customers around. the sooner i can cancel my contract and port my number the better, rather not deal with VODACOM at all if those are the policies