Credits never placed on account after retention's was done/ Limits eyeblind

<p>I made a previous compliant - Vodacom - I made retentions on *** and ***. After the rententions was made they charged me again with R80-01 on *** and R158-00 on ***. I amde a hellopeter complaint and they promised to credit me within 14 days. I never saw the credits on any of my statements. I am very unhappy. On my account *** I have placed a limit of R50-00. My usual account is R409.00 (max limit over with another R50-00) Now yesterday I received my bill the account is R730.89 ( No Vodacom!!!!! And its on data!!!!!) Why in the first instances do I place a limit on it? This simcard is in my daughters phone of 11 years old! I trusted Vodacom to keep the limit - it was always maintained, this month that passed Vodacom just ignored the limit. I am not willing to pay for this the way Vodacom is charging me. I want a statement showing my credits of the two previously credits that was never placed on my account. </p>