Credit/Refund not passed

Good day

I have had a query from 2016 not resolved.

1) I upgraded my data contract for ********** 210 in September 2016 online. The incorrect device was sent to me and I sent it back to Vodacom within a day and requested for a cancellation and refund/credit. The contract was cancelled but the refund/credit was not passed and I ended up paying for 2 months for something that I did not have.

2) My primary cell phone: I was called by an agent claiming to be from Vodacom offering me to migrate to a new package (uChoose Flexi 750) in November 2016. I was not told that I will forfeit the unused minutes on the last day of the month (I could not make calls on the last day of November) and to date I cannot access the vodacom email. I called customer care and was told that I will be remunerated for the 180 minutes that I had - this did not happen.

3) Since migrating to the new package, I could not make any calls. When I called customer care I was told that I will be reimbursed for the 2 months (December and January) that I could not make any calls but paid for the airtime. No one was able to tell me why I could not make any calls though. I also purchased 5GB data twice that mysteriously disappeared during this period.

4) I finally requested to migrate to my original package because I could not make outgoing calls was informed by customer care that i will not be charged the migration fee for changing to my original contract. I was charged a migration fee but did not get any indication that this was reversed.

5) In April this year, i was incorrectly billed for an amount of R10590. My debit order was not honoured for this amount as this was not what was expected to pay. I called customer care who said that they will get back office to contact me to reimburse me the R55 charged to me by my bank for the dishonoured debit order. No body has called me nor was any credit passed.

6) A new data contact was taken in August 2017 (order no 1- ********** ********** +1 ). I returned the device and cancelled the contract because the incorrect device was sent (was promised a hawei but was sent a vodafone modem). I was charded an amount of R 148.36 and was told by customer care that once the contract is cancelled, a credit will be passed. This was also not done.

Please assist with all the above queries