Creditfile issie

I previously complain about Vodacom messing up credit file via Hello Peter in which I have received a callback and matter dealt with potentially however apart from the creditfile issue that Vodacom has caused me, I was told by Gloria who actually called me back after I have sent an email to vodacom.

After been on a call with Gloria going back and forward about my issue because she didn't seem to understand the real issue and that's another problem with Vodacom one has to repeat himself constantly even with this, I don't know how to structure this. However Gloria confirmed to me that my creditfile would be amended and I was going to be compensated with GB supply for a year, even though I wasn't happy with it but I have accepted gesture but I have questioned her how I would get this 1GB of data because I am no longer with Vodacom but she insisted that I shouldnt worry about that because her Team Leader will deal with it and I was suppose to get a callback to obviously explain this which didn't happen.

I sent an email in beginning of April wanted to know the progress of the discussion but no acknowledgement apart from an automated response, I than sent another one last but again no reply nor acknowledgement so that's why I am back here!!!

Check my latest report and still doesn't show that my Vodacom account has been closed, so what the hell is happening at Vodacom