Credited for out out of buncle data

Item: Vodacom
Rating: 5
Author: Claire T

I just got credited R650 for using out of bundle data; this was incurred as my WiFi wasn't working while I downloaded my birthday present birding app. Called Vodacom immediately and was told to wait until I had been invoiced and to then lodge a query; I did so and have been credited. thank you Vodacom, I really, really appreciate this.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

13 Nov 2018, 09:39

Dear Customer,

Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply13 Nov 2018, 09:39

Official

Vodacom's replyOfficial

13 Nov 2018, 09:47

Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. Regards Consumer Website Team

Vodacom's reply13 Nov 2018, 09:47

Official